Refund Policy

Last updated: October 26, 2026

Full refund if we miss. You get a full refund if your paid report is not delivered within 2 business days of your order, or if the report covers the wrong vehicle (the wrong VIN or the wrong car).

Factual errors: correction first. If you tell us about a factual error in your report, we will first offer a free, corrected report within 2 business days. If we can't fix it, we'll give you a full refund.

Not refundable. We don't give refunds for disagreeing with the valuation or our opinion, for changes in the market after the report, or for a change of mind.

How to ask. Email info@chassisworth.com within 7 days of delivery (or, for a late report, within 7 days of the order) with your reference ID and what went wrong. Approved refunds go back to your original payment method through Stripe.

Free and promo reports. Free reports, including the free VIN check and reports made free with a promo or beta code (such as 50FREE), are not refundable because nothing was charged. We'll still correct factual errors where we can.